tag:status.visible.vc,2005:/historyVisible Status - Incident History2024-03-28T18:39:42ZVisibletag:status.visible.vc,2005:Incident/173295022023-05-27T06:45:01Z2023-05-27T06:57:40ZInfrastructure upgrade<p><small>May <var data-var='date'>27</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Scheduled</strong> - On Saturday 2023-05-27 we will be performing an infrastructure upgrade with the app and API going offline for up to 30 minutes at 6:30am UTC/1:30am central. Please contact support@visible.vc if you have any concerns.</p>tag:status.visible.vc,2005:Incident/130340772022-11-13T22:00:00Z2022-11-14T04:56:15ZApplication availability<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - The application was inaccessible for about an hour on Sunday November 13 between 22:00 and 23:00 UTC. Everything is restored to normal operation and we are taking measures to prevent issues like this is the future.</p>tag:status.visible.vc,2005:Incident/94003842022-02-24T17:35:42Z2022-02-24T17:35:42ZIssue with our infrastructure provider<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Resolved</strong> - The upstream issue with our infrastructure provider has been resolved and all services are back up.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Update</strong> - The app should be available again for most users, we are continuing to monitor things.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:57</var> UTC</small><br><strong>Investigating</strong> - The Visible application is currently down because of an issue with our infrastructure provider (https://status.heroku.com/incidents/2402). We will keep investigating and post here when new information is available.</p>tag:status.visible.vc,2005:Incident/84333872021-11-13T07:30:03Z2021-11-13T07:30:03ZDatabase infrastructure upgrade<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The maintenance is complete, the Visible web app and API are back online.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Scheduled</strong> - November 13 at 2am ET we will be upgrading our database infrastructure and our application and API will not be available. We expect the planned downtime to last one hour.</p>tag:status.visible.vc,2005:Incident/82346892021-10-14T21:00:00Z2021-10-15T08:13:20ZIntermittent connection issues<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - Some users might have seen connection issues for several minutes due to an upstream issue in our infrastructure provider - https://status.heroku.com/incidents/2372.</p>